Privacy Policy

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Last update: February 25, 2025

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Welcome! Thank you for using Medibee's website, application, and services. Our mission is to make it easier for you to access the medications you need through modern pharmaceutical infrastructure and technology. Oxmo Canada Inc. ("Medibee") takes your privacy and the security of your personal information very seriously. This privacy policy (the "Policy") explains how we collect, use, disclose, and protect the personal information of our customers, prospects, and users.

 

Key Terms

Application: The free iOS or Android application owned by Medibee that allows you to access our Services. Device: Your mobile device or tablet used to access the Services via the Application. Current Pharmacy: The pharmacy that controls your pharmaceutical record when you register with Medibee. Participating Pharmacy: Our partner pharmacies that deliver medications to your home. Personal Information: Any information concerning an identifiable person that reveals something about their identity, characteristics, or activities. Services: The use of our website or application to connect with a Participating Pharmacy and order medications for home delivery. User: Any person who creates an account to use our Services (referred to as "you" or "your"). Website: www.medibee.ca and all current and future subdomains.

 

Summary

Medibee complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information to provide our services, including but not limited to names, email addresses, medication histories, medical conditions, and health insurance information.

Your personal information is used for specific purposes such as processing orders, medical consultations, communication, legal compliance, and service improvement. We retain your information only as long as necessary to achieve these objectives and to comply with legal obligations.

You have the right to access your personal information, correct or delete it, and withdraw your consent to its processing, except when legally required.

 

Key Information We Collect and How We Use It

 

Account Information

What we do with it: Enable login to Services; manage your service account Third parties we might share with: Healthcare providers; Pharmacy management systems

 

Identification Information

What we do with it: Validate your identity to prevent fraud Third parties we might share with: Not shared with anyone

 

Health Information

What we do with it: Provide the Services; transfer the information to Participating Pharmacies to prepare and send medications Third parties we might share with: Participating Pharmacy; Parents/legal guardians of minors; caregivers or authorized persons involved in your care

 

Insurance Information

What we do with it: Contact your insurance provider(s) to facilitate payment for medications Third parties we might share with: Insurance provider(s); Participating Pharmacy; Pharmacy management system

 

Contact Information

What we do with it: Communicate with you and manage our relationship Third parties we might share with: Messaging and scheduling service providers like Customer.io and Zendesk; Other third parties (e.g., delivery companies)

 

Shipping Information

What we do with it: Ship your medications Third parties we might share with: Shipping partners like Intelcom, Vaistat, Canada Post, Purolator

 

Payment Information

What we do with it: Process payments for medications Third parties we might share with: Payment processors like Paysafe and Global Payments

 

Purchase Information

What we do with it: Maintain a history of services and products purchased for transactions and customer relationship management Third parties we might share with: Not shared with anyone

 

Product or Service Information

What we do with it: Keep a record of requested and provided products and services for therapeutic monitoring and provision of appropriate pharmaceutical services Third parties we might share with: Not shared with anyone

 

Customer Satisfaction Information

What we do with it: Analyze feedback to improve customer service Third parties we might share with: Not shared with anyone

 

 

About Us

The Services are owned and operated by Oxmo Canada Inc., located in Montreal, Canada. References to "Medibee", "we", "our" or "us" in this Policy may include Medibee and/or its affiliated companies, shareholders, officers, directors, employees, agents, partners, mandataries, representatives, successors and assigns.

 

 

Acceptance and Modifications

By visiting the website, downloading the Application, or registering for an account, you accept this Policy. By providing personal information, you consent to Medibee collecting, using, and disclosing this information as described in this Policy. If you do not consent to this Policy, or if you withdraw your consent later, we may not be able to provide the Services, and you will need to stop using the Application.

Medibee reserves the right to modify this Policy at any time without notice. All modifications are found at this URL. You are responsible for periodically checking for changes. Using the Services after posting modifications constitutes acceptance. For significant changes affecting how we handle your information, we will make reasonable efforts to inform you by email (if you have an account) or by posting a prominent notice on our website and Application.

This Policy should be read in conjunction with our Terms and Conditions.

 

 

Privacy Officer

If you have questions about this Policy or if you wish to access the personal information that Medibee holds about you, contact our Privacy Officer:

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Alia Osman, Privacy Officer pharmacie@medibee.ca 8117 boul. Lévesque Est, Laval, H7A 1V1

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We respect your privacy rights and are committed to protecting your personal information. You can exercise your rights and preferences without fear of retaliation from us.

 

What This Privacy Policy Covers

This Policy covers how Medibee handles personally identifiable information and other information collected when you access our Services. It also covers how Medibee handles any personal information shared with business partners or third parties in limited circumstances.

This Policy does not apply to third-party websites or services that Medibee does not own or control, including those you might access via our Services or links. Although we try to create links only to third-party websites that respect your privacy, we are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party website you access.

Finally, this Policy does not cover personal information sent to Medibee through unsecured communication channels such as email, instant messaging, other messaging services, or social media, as these communications may be intercepted, lost, or altered. While we welcome feedback through these channels, please carefully consider the personal information you share.

 

No Systematic Collection of Personal Information

Medibee only collects your personal information when legally authorized or required, or when you voluntarily provide it after being asked. Personal information is only collected with your informed consent. By using the Services, you consent to the collection, use, processing, transfer, disclosure, and retention of your personal information as described in this Policy. Your personal information will only be used for the stated purposes.

 

Personal Information Collected and Its Use

Here is the personal information we collect when you use our Services, and how we use it. By providing us with this information, you give your informed consent.

 

Types of Information We Collect

 

Account Information

To create an account, we need your first name, last name, phone number, email address, password, and date of birth. This information facilitates your connection to the Services to receive your medications.

If you are legally authorized to make medical decisions for another person (child or parent), you can create a profile for them by providing their personal information. We use the date of birth and the nature of your relationship to confirm your authorization.

To add an adult to your family account without legal authority (such as a spouse), we need their first name, last name, and phone number to obtain their explicit consent.

 

Identification Information

Due to the nature of our Services, we may need to collect information to validate your identity, such as your driver's license number or a photo of it.

 

Health Information

We need to collect certain health information to share with your Participating Pharmacy, including your medications, your doctor's prescriptions, and your date of birth. You can also provide us with the name of your current pharmacy, your pharmacy record, allergies, and health problems.

 

Insurance Information

We collect your insurance information (first name, last name, date of birth, sex at birth, health insurance number, public and private insurance providers) and a photo of your health insurance card to validate your identity, communicate with your insurers, and ensure the best price for your medications.

 

Contact Information

To communicate with us, you must share your first name, last name, email address, and phone number. We use this information to respond to you, send you renewal reminders, and contact you in case of emergency.

 

Shipping Information

We need your address to deliver your medications.

 

Payment Information

To process payments, we need your payment information (credit card, Visa debit card, PayPal, Apple Pay, or Google Pay).

 

Purchase Information

To complete your orders, we collect information such as the name and quantity of medications, your preferred products, and the delivery address.

 

Product or Service Information

We collect information about your appointments and services provided, including requests for prices, pharmaceutical advice, or prescriptions.

 

Customer Satisfaction Information

If you share feedback, questions, or complaints, we collect this information to improve our services.

 

Other Uses of Your Personal Information

In addition to the functions described above, Medibee may use your personal information to:

• Provide user support

• Manage complaints

• Understand your preferences and improve the experience

• Display personalized content and advertisements

• Manage, maintain, and improve the website

• Bill health insurance plans

• Facilitate payments

• Send you messages and notifications (with your consent for marketing)

• Conduct research related to our activities

• Detect and prevent fraud

• Any other function explicitly described or legally required

 

Use of De-personalized Data

Medibee may de-personalize and/or aggregate your personal information in a way that cannot identify you. We may use this information for research and improvement of our Services. Our research activities may include artificial intelligence algorithms to guide health professionals, but these algorithms will never replace professionals in their practice.

AI applications may include: classification of medical documents, data extraction, order prioritization based on risk, shipping prioritization, and support request classification.

We will not use the data to re-identify you or for any purpose prohibited by law.

 

Children Under 14

Our website is not intended for children under 14. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected information from a child without parental consent, we will delete it.

Only the parent or legal guardian of a child under 14 can access or modify their personal information. We may request documents such as a copy of custody agreement or court order to process these requests.

 

Information Security

Medibee uses industry best practices to ensure data security. Our third-party providers and hosting partners are selected for their high security standards.

All information is transferred using encryption (SSL/TLS). You can verify our SSL security certificate with your browser.

For payments, we use Paysafe and Global Payments, which are certified at the highest security level (PCI-DSS level 1).

 

Information Collected from Third Parties

Sometimes, we obtain personal information about you from third parties, with your consent:

 

Account Information

Types: Certain Google, Facebook, or third-party service provider account information Sources: Google, Facebook, health service providers (with consent) Purpose: Allow you to easily connect and accelerate account creation

 

Health Information

Types: Pharmacy record, medical prescriptions Sources: Your current pharmacy, your doctor Purpose: Provide you with the Services and transfer information to a Participating Pharmacy

 

Insurance Information

Types: Insurance information Sources: Your insurance provider Purpose: Process your claims and reduce your costs

 

Payment Information

Types: PayPal, Apple Pay, or Google Pay account information Sources: PayPal, Apple, or Google Purpose: Allow you to use these services to pay

 

Non-disclosure of Personal Information to Third Parties

Except for exceptions mentioned in this policy, Medibee does not disclose your personal information to third parties without your explicit consent. We do not sell, rent, exchange, or license your personal information.

Only our Representatives and subcontractors responsible for the Services have access to this information, under confidentiality obligation.

We may share your information in certain cases:

• In response to court orders or to exercise our legal rights

• To investigate illegal activities, fraud, or security threats

• To manage abuse of our Services

• With companies under common control with Medibee

• In case of merger, reorganization, or sale of the company

 

Transfer of Personal Information to Third Parties

We may disclose certain of your information to third parties to facilitate the Services:

 

Account Information

Recipients: Health service providers, pharmacy management systems Purpose: Control your access to the Services

 

Health Insurance Account Information

Recipients: Participating Pharmacy, health service providers Purpose: Provide you with medications and pharmaceutical services

 

Insurance Information

Recipients: Insurance providers, Participating Pharmacy Purpose: Apply your insurance coverage and adjust prices

 

Contact Information

Recipients: Messaging services (Customer.io, Zendesk, Calendly, SendGrid), Participating Pharmacy Purpose: Communicate with you and schedule appointments

 

Shipping Information

Recipients: Shipping partners (Intelcom, Vaistat, Canada Post, Purolator, Tecor) Purpose: Deliver your medications

 

Payment Information

Recipients: Payment processors (Paysafe, Global Payments) Purpose: Process your payments

 

Advertising Identifiers

Recipients: Advertising networks (Google, Facebook) Purpose: Send you Medibee advertisements

 

Analytics Identifiers

Recipients: Analytics services (Google Analytics, Firebase, Segment, Heap, Crazy Egg, Facebook Pixel) Purpose: Analyze use of the Services

 

Cross-border Transfer of Personal Information

Your personal information may be transferred and stored in other countries, including the United States. By using our Services, you accept these transfers and understand that your information may be accessible to foreign government authorities.

The main services concerned are our customer service system, newsletter service, and appointment service (Zendesk, Customer.io, and Calendly). Medibee protects your information through contractual agreements with these third parties.

 

Email Communications

We use Customer.io, Zendesk, SendGrid, and Calendly to manage our communications. Your information is transferred to them only for sending emails and is not used for other purposes.

You can unsubscribe from our mailing list at any time via the link at the bottom of emails. However, emails related to your account and medications do not have an unsubscribe option as they are necessary for the service.

Our practices comply with anti-spam laws, including CASL (Canadian Anti-Spam Legislation).

 

Limited Collection of Information for Statistical Purposes

We use analytics programs (Google Analytics, Firebase, Segment, Heap, Crazy Egg, Facebook Pixel) to understand how users use our Services. These programs automatically collect information such as your IP address, browser, device, and pages visited.

This information is used to improve our Services and may be used to trace fraudulent activities.

 

Aggregated Information

We may generate and use aggregated and/or anonymized information and statistics for marketing and strategic purposes, without any user being individually identifiable.

 

Tracking Technology (cookies)

Medibee uses cookies and related technologies on the website. These small text files stored on your device allow:

• Enabling your login

• Ensuring proper functioning of the Services

• Providing analytics

• Facilitating online advertising

• Identifying fraudulent activities

You can configure your browser to refuse cookies, but this may limit certain features.

 

Application Access to Your Device

Our Application may access the following functions of your device, with your permission:

• Location services

• External storage

• Notifications

• Wi-Fi connection information

The Application has restricted access to:

• Other installed applications

• Unique device identifier

• Phone subscriber identity (SIM)

• Phone number

 

Uninstalling the Application

You can uninstall the Application at any time according to the methods specific to your device.

 

Advertising and Deactivation

Medibee uses Google Ads, Display Network, and Facebook Pixel for advertising. These services use cookies to offer you relevant advertisements on other websites. You can disable this targeted advertising by adjusting your Google or Facebook advertising settings, or by using the WebChoices tool.

 

Accessibility, Correction, and Deletion of Personal Information

You have the right to:

• Verify the information we hold about you

• Request corrections

• Withdraw your consent and have your information deleted

For any request, contact our Privacy Officer. We will respond within 30 days.

Deleting your information may limit your use of the Services. Medibee reserves the right to retain certain information to meet legal obligations.

 

Risks Associated with the Internet

Despite our efforts, we cannot guarantee total confidentiality on the Internet. Communications may be intercepted, lost, or modified. You agree that Medibee is not responsible for damages resulting from these transmissions.

 

Warnings

Medications: Any medication or natural health product may cause adverse effects or interactions. Read the inscriptions carefully and consult your pharmacist. Keep medications out of reach of children.

 

 

Pharmacy Practice: The medications and pharmaceutical services on medibee.ca are offered exclusively by the pharmacists of Pharmacie Abd-el-monem Osman inc. affiliated with Medibee. The pharmacist owner Abd-el-monem Osman is solely responsible for the practice of pharmacy.